> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vodex.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# 🌐 Generic SIP Provider Configuration
> Configure SIP Trunks with various providers (Vonage, Bandwidth, etc.) for Vodex AI integration
**Universal Guide:** This guide covers SIP Trunk configuration for various providers including Vonage, Bandwidth, Flowroute, and other SIP-compatible services to integrate with Vodex AI.
Configure SIP Trunks with any SIP provider to route incoming calls to your Vodex AI agents. While each provider has a slightly different interface, the core configuration principles remain the same.
***
## 🎯 Universal SIP Configuration
### Core Vodex Settings
**These settings apply to ALL SIP providers:**
| Setting | Value | Description |
| ------------------- | --------------- | ------------------------------ |
| **SIP Server/Host** | `34.27.110.155` | Vodex AI SIP Gateway |
| **Port** | `5080` | SIP Communication Port |
| **Transport** | `TCP` | Recommended transport protocol |
| **Authentication** | None/IP-based | No username/password required |
### Universal SIP URI Format
```
sip:[identifier]@34.27.110.155:5080;transport=tcp
```
**Critical:** Replace `[identifier]` with your unique Vodex SIP identifier from your Dialer Config setup. The IP address `34.27.110.155` must be used exactly as shown.
***
## 📞 Provider-Specific Guides
### Vonage (formerly Nexmo)
**Configuration Steps**
**1. Access Vonage Dashboard:**
* Login to [Vonage API Dashboard](https://dashboard.nexmo.com)
* Navigate to Voice → SIP Endpoints or Voice → Applications
**2. Create SIP Endpoint:**
```
Endpoint Name: Vodex-AI-Integration
SIP URI: sip:[your-identifier]@34.27.110.155:5080;transport=tcp
```
**3. Routing Configuration:**
* **Destination:** `34.27.110.155:5080`
* **Protocol:** TCP
* **Priority:** 1 (highest)
* **Weight:** 100
**4. Phone Number Linking:**
* Go to Numbers → Your Numbers
* Select the phone number to configure
* Set Voice webhook to route to your SIP endpoint
* Configure answer URL to point to Vodex SIP
**Example Webhook URL:**
```
sip:[your-identifier]@34.27.110.155:5080;transport=tcp
```
**Optional Configuration**
**Call Recording:**
* Enable if required for compliance
* Configure storage settings
* Set recording format (MP3/WAV)
**Fallback Routing:**
* Configure backup endpoints if needed
* Set timeout values for connection attempts
* Define retry logic for failed connections
**Security Settings:**
* IP whitelisting (add 34.27.110.155)
* Rate limiting configuration
* Access control policies
### Bandwidth
**Setup Process**
**1. Access Bandwidth Dashboard:**
* Login to [Bandwidth Dashboard](https://dashboard.bandwidth.com)
* Navigate to Voice → SIP Domains or Trunks
**2. Create SIP Domain/Trunk:**
```
Domain Name: vodex-ai-trunk
Description: Vodex AI Integration
```
**3. Termination Settings:**
```
Termination Host: 34.27.110.155
Port: 5080
Transport: TCP
Authentication: None (IP-based)
```
**4. Routing Rules:**
* Create routing rule for inbound calls
* Set destination to Vodex SIP gateway
* Configure priority and weight settings
**5. Phone Number Assignment:**
* Assign phone numbers to the SIP domain
* Configure voice routing to use SIP termination
* Test call routing to Vodex
**Additional Features**
**Call Detail Records (CDR):**
* Configure CDR collection and storage
* Set up automated CDR delivery
* Define CDR format and fields
**Quality Monitoring:**
* Enable voice quality monitoring
* Configure alerting for call quality issues
* Set up performance dashboards
**Failover Configuration:**
* Define backup routing rules
* Configure automatic failover triggers
* Set up monitoring and alerting
### Flowroute
**Configuration Steps**
**1. Flowroute Portal Access:**
* Login to [Flowroute Portal](https://manage.flowroute.com)
* Navigate to Preferences → SIP → Termination
**2. Add Termination Target:**
```
Target Name: Vodex-AI-Gateway
Target IP: 34.27.110.155
Port: 5080
Transport: TCP
```
**3. Route Configuration:**
* Go to Preferences → Routes
* Create new route for Vodex integration
* Set route priority and selection criteria
**4. DID Assignment:**
* Navigate to Numbers → DIDs
* Select phone numbers to configure
* Assign route to direct calls to Vodex
* Enable and test configuration
**Advanced Configuration**
**Least Cost Routing (LCR):**
* Configure multiple termination targets
* Set cost-based routing priorities
* Define failover sequences
**Call Analytics:**
* Enable detailed call reporting
* Configure real-time monitoring
* Set up automated alerts
**Security Features:**
* IP access control lists
* Rate limiting and fraud protection
* Call pattern monitoring
### VoIP.ms
**Setup Process**
**1. VoIP.ms Portal:**
* Login to [VoIP.ms Portal](https://voip.ms)
* Navigate to DID Numbers → Manage DID
**2. DID Configuration:**
```
Routing: SIP URI
SIP URI: sip:[your-identifier]@34.27.110.155:5080
```
**3. Advanced Routing:**
* Go to Account → Sub Accounts (if using)
* Configure SIP authentication settings
* Set up call routing preferences
**4. Testing:**
* Use VoIP.ms testing tools
* Verify call routing to Vodex
* Check audio quality and connection stability
***
## 🛠️ Generic Configuration Template
### Universal Setup Steps
**Pre-Configuration Checklist**
* [ ] SIP provider account with admin access
* [ ] Phone numbers purchased and assigned
* [ ] Vodex Dialer Config completed
* [ ] Vodex SIP identifier obtained
**Platform Access**
1. Login to your SIP provider's control panel
2. Navigate to SIP/Voice/Trunk configuration section
3. Locate termination or routing settings
4. Prepare to create new configuration
**Core Settings**
```
Destination Host: 34.27.110.155
Port: 5080
Transport Protocol: TCP
Authentication: None/IP-based
SIP URI: sip:[your-identifier]@34.27.110.155:5080;transport=tcp
```
**Call Direction**
1. Create routing rule for inbound calls
2. Set Vodex SIP as the termination target
3. Configure priority and weight (usually Priority: 1, Weight: 100)
4. Enable the routing rule
**Number Assignment**
1. Select phone numbers to configure
2. Assign SIP routing rule to numbers
3. Set call handling to use SIP termination
4. Save and activate configuration
**Validation**
1. Make test calls to configured numbers
2. Verify calls reach Vodex AI agents
3. Check call quality and response time
4. Monitor for any connection issues
***
## 🔧 Common Configuration Parameters
### Standard SIP Settings
| Parameter | Typical Location | Vodex Value | Notes |
| ------------------ | ------------------- | -------------------- | ------------------------ |
| **Host/Server** | Termination/Routing | `34.27.110.155` | Always use this IP |
| **Port** | Termination/Routing | `5080` | Standard SIP port |
| **Transport** | Advanced/Protocol | `TCP` | Preferred over UDP |
| **Authentication** | Security/Auth | `None` or `IP-based` | No credentials needed |
| **Codec** | Audio/Media | Provider default | Usually G.711 works best |
| **DTMF** | Audio/Signaling | `RFC 2833` | Standard DTMF handling |
### Priority and Weight Settings
```
Priority: 1-10 (lower numbers = higher priority)
Weight: 1-100 (higher numbers = more traffic)
Recommended for Vodex:
Priority: 1
Weight: 100
```
### Timeout and Retry Settings
```
Connection Timeout: 30 seconds
Retry Attempts: 3
Retry Interval: 5 seconds
Call Timeout: 60 seconds
```
***
## 🔍 Troubleshooting Guide
### Common Issues Across Providers
**Symptoms:**
* Calls fail to connect
* Busy signal or fast busy
* "Number not in service" messages
**Diagnosis:**
1. Verify IP address is exactly `34.27.110.155`
2. Check port is set to `5080`
3. Confirm transport is TCP
4. Validate SIP identifier in URI
**Solutions:**
* Double-check all configuration parameters
* Test with provider's diagnostic tools
* Verify Vodex Dialer Config is properly set up
* Contact provider support for routing verification
**Symptoms:**
* Caller can hear AI but AI can't hear caller
* AI can speak but caller hears silence
* Intermittent audio quality issues
**Diagnosis:**
1. Check NAT and firewall settings
2. Verify RTP port ranges
3. Test with different transport protocols
4. Review media codec configuration
**Solutions:**
* Ensure TCP transport is used
* Configure proper RTP port ranges
* Check provider's NAT handling
* Test from different network locations
**Symptoms:**
* Long delays before AI answers
* Timeout before connection
* Slow call establishment
**Diagnosis:**
1. Check network latency to Vodex servers
2. Review provider's routing efficiency
3. Verify no unnecessary authentication delays
4. Test during different times of day
**Solutions:**
* Optimize routing configuration
* Remove unnecessary authentication steps
* Consider provider network performance
* Contact Vodex support for server status
### Provider-Specific Troubleshooting
**Testing Tools by Provider**
**Vonage:**
```bash theme={null}
# Use Vonage's SIP testing tool
# Check webhook responses
# Review call logs in dashboard
```
**Bandwidth:**
```bash theme={null}
# Use Bandwidth's network testing
# Check SIP domain connectivity
# Review call detail records
```
**Flowroute:**
```bash theme={null}
# Use Flowroute's diagnostics
# Test termination targets
# Check route effectiveness
```
**What to Check**
**Call Logs:**
* Call setup times and success rates
* SIP response codes and errors
* Audio quality metrics
**Network Metrics:**
* Latency to Vodex servers
* Packet loss and jitter
* Connection stability
**Configuration Audit:**
* Recent changes to settings
* Comparison with working configurations
* Validation of all parameters
***
## 📋 Configuration Checklist
### Pre-Configuration
* [ ] SIP provider account with appropriate permissions
* [ ] Phone numbers purchased and available
* [ ] Vodex Dialer Config completed and tested
* [ ] SIP identifier obtained from Vodex
### Provider Configuration
* [ ] SIP endpoint/trunk created with descriptive name
* [ ] Termination host set to `34.27.110.155`
* [ ] Port configured as `5080`
* [ ] Transport protocol set to TCP
* [ ] Authentication disabled or set to IP-based
* [ ] SIP URI properly formatted with Vodex identifier
### Routing Setup
* [ ] Routing rules created for inbound calls
* [ ] Priority and weight values configured
* [ ] Phone numbers assigned to SIP routing
* [ ] Configuration saved and activated
### Testing and Validation
* [ ] Test calls completed successfully
* [ ] AI agents respond appropriately
* [ ] Call quality is acceptable
* [ ] No connection errors or timeouts
* [ ] End-to-end integration verified
***
## 💡 Best Practices
### Configuration Management
* **Documentation:** Keep detailed records of all provider configurations
* **Naming Conventions:** Use consistent, descriptive names across providers
* **Version Control:** Track changes and maintain configuration backups
* **Testing:** Always test thoroughly before going live
### Security Considerations
* **IP Whitelisting:** Add Vodex IP (34.27.110.155) to allowed lists
* **Access Control:** Limit configuration access to authorized personnel
* **Monitoring:** Set up alerts for unusual call patterns or failures
* **Regular Audits:** Review configurations periodically for security and efficiency
### Performance Optimization
* **Load Distribution:** Use multiple providers for redundancy if needed
* **Quality Monitoring:** Track call quality metrics and optimize accordingly
* **Cost Management:** Monitor usage and optimize routing for cost efficiency
* **Capacity Planning:** Ensure provider capacity meets your call volume needs
***
## 🚀 Next Steps
After configuring your SIP provider:
1. **Test Thoroughly** - Verify all call flows work correctly
2. **Monitor Performance** - Track call quality and connection reliability
3. **Optimize Settings** - Fine-tune based on initial performance data
4. **Scale Operations** - Add more numbers or providers as needed
5. **Document Everything** - Maintain detailed configuration records
**Generic SIP Integration Complete!** Your SIP provider is now configured to route calls to Vodex AI. Incoming calls to your configured numbers will be automatically handled by your AI agents.
***
**Need provider-specific help?** Contact your SIP provider's support team for platform-specific configuration assistance, or reach out to [Vodex support](mailto:support@vodex.ai) for integration guidance and troubleshooting.