What you’ll learn: How to control your running campaigns, stop calls when needed, and see all the details about what’s happening with your calls.

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What Is a Campaign Run?

Think of a campaign run like a live TV show - it’s what happens when your campaign is actually making phone calls right now!
  • Campaign Run = Your campaign is actively calling people
  • Running Campaign = Phone calls are happening right now
  • Campaign Run Details = All the information about what happened during the calls

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How to Get to the Campaign Run Page

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Step 1: Find the Redirect Icon

  1. Look for a small arrow icon (↗️) in your campaign page
  2. This icon is like a door that takes you to different places
  3. Click on this redirect icon when you want to see your running campaigns
Important: The redirect icon looks like a small arrow pointing up and to the right. It’s usually located near your campaign information.

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Step 2: You’re Now on the Campaign Run Page!

After clicking the redirect icon, you’ll see the “Campaign Run” page. This page shows you:
  • All your running campaigns (campaigns that are making calls right now)
  • Campaign status (is it working? is it paused?)
  • Action buttons (things you can do to control your campaign)

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What You Can Do on the Campaign Run Page

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🚫 Stop Your Campaign (Stop All Calls)

Sometimes you need to stop calling people immediately. Here’s how:
  1. Find your running campaign in the list
  2. Look for the “Actions” section (it’s like a toolbox with buttons)
  3. Click on “Stop Campaign” button
  4. All calls will stop immediately - no more phone calls will be made
Why stop a campaign? Maybe you made a mistake, or you want to change something, or you’ve reached your goal. Stopping is like pressing a big red “STOP” button!

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👁️ View Campaign Details (See What Happened)

Want to know exactly what happened with your calls? Here’s how:
  1. Find your campaign in the list
  2. Look for “View Details” button
  3. Click on “View Details”
  4. You’ll go to the “Campaign Run Details” page

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What You’ll See on the Campaign Run Details Page

The Campaign Run Details page is like a detailed report card for your campaign. It shows you:

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📞 Call Information

  • How many calls were made (total number)
  • How many calls were answered (people who picked up)
  • How many calls were missed (people who didn’t answer)
  • How long each call lasted (call duration)

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🎯 Call Results

  • What happened in each call (did the person show interest?)
  • Call outcomes (successful, not interested, wrong number, etc.)
  • Insights collected (information gathered from the calls)

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⏰ Timing Information

  • When calls started (start time)
  • When calls finished (end time)
  • How long the campaign ran (total duration)

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Simple Example: Understanding Campaign Run

Let’s say you have a “Pizza Delivery Campaign”:

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Before Running:

  • Campaign is created ✅
  • AI Agent is ready ✅
  • Audience list is loaded ✅
  • Campaign is NOT running yet ❌

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During Campaign Run:

  • Campaign is ACTIVE 🟢
  • AI Agent is calling people 📞
  • Phone calls are happening right now ⏰
  • You can see live updates 📊

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After Stopping:

  • Campaign is STOPPED 🔴
  • No more calls are being made ❌
  • You can see final results 📈
  • You can start again if needed 🔄

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Visual Guide: Campaign Run Flow

Here’s a simple picture showing how campaign run works:

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Common Questions About Campaign Run

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❓ “Can I stop my campaign and start it again?”

Answer: Yes! You can stop your campaign anytime and start it again later. It’s like pausing a video and then playing it again.

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❓ “What happens if I stop my campaign?”

Answer: When you stop a campaign:
  • Calls that are already happening will finish normally
  • New calls won’t start (like turning off a faucet)
  • All your progress is saved (nothing is lost)

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❓ “How do I know if my campaign is running?”

Answer: Look for:
  • Green status indicator (🟢 = running)
  • Live call counter (numbers changing)
  • “Stop Campaign” button (visible when running)

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❓ “Can I see what’s happening while calls are running?”

Answer: Yes! You can:
  • Watch live updates on the campaign run page
  • See call progress in real-time
  • Monitor performance as it happens

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Best Practices for Campaign Run

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🎯 Before Starting Your Campaign

  • Test with a small audience first (like trying a recipe with a small portion)
  • Make sure your AI Agent is ready (check your prompts and settings)
  • Have your audience list ready (make sure phone numbers are correct)

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🔄 While Your Campaign is Running

  • Monitor the progress (check in regularly to see how it’s going)
  • Watch for any issues (like calls not connecting or wrong numbers)
  • Be ready to stop if needed (have a plan for emergencies)

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📊 After Your Campaign Finishes

  • Review the results (see what worked and what didn’t)
  • Check the insights (what information did you collect?)
  • Plan improvements (what can you do better next time?)

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What’s Next?

Now that you understand how to control your running campaigns:
  1. Try starting a small campaign to see how it works
  2. Practice stopping and starting to get comfortable with the controls
  3. Explore the campaign details to see all the information available
  4. Check out other campaign guides to learn more advanced features
Remember: Campaign Run is like being the director of a live show. You can start it, stop it, and see exactly what’s happening at any time!

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Need Help?

If you have questions about controlling your campaigns:
  • Check the troubleshooting guide for common issues
  • Review your campaign settings to make sure everything is correct
  • Contact support if you need additional help

Ready to Control Your Campaigns?

Go back to the main Campaign Guide to learn more about creating and managing campaigns.