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💰 Paid Plan Feature: SIP Trunk integration is available on paid plans only. Free tier users can integrate Twilio SIP Trunks as an alternative.

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Overview

SIP (Session Initiation Protocol) Trunks allow you to connect your existing telephony infrastructure with Vodex.ai for seamless call routing and management. This guide outlines the technical requirements and information needed for successful SIP Trunk integration.

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Required Information

To integrate a SIP Trunk with Vodex.ai, you’ll need to provide the following technical details:

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1. Connection Details

🌐 IP Address or FQDN

IP Address: Static IP address of your SIP Trunk providerFQDN: Fully Qualified Domain Name (e.g., sip.yourprovider.com)Example: 203.0.113.10 or trunk.siprovider.com

🔌 Port Configuration

SIP Port: Usually 5060 (UDP) or 5061 (TLS)RTP Port Range: For media transmissionExample: 5060 or 5061

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2. Authentication (If Required)

Authentication is only required if your SIP Trunk is not configured for peer-to-peer connection.
FieldDescriptionExample
UsernameSIP authentication usernamevodex_user_123
PasswordSIP authentication passwordSecurePass123!
RealmAuthentication realm (optional)sip.provider.com

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3. Caller Line Identification (CLI)

CLI management allows Vodex to handle caller ID presentation and routing.
CLI Requirements:
  • Format: E.164 format preferred (+1234567890)
  • Validation: Must be authorized by your SIP provider
  • Presentation: Configure how caller ID appears to recipients

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4. DID Configuration (Optional)

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DID Range

Specify the range of Direct Inward Dialing numbers available: 
Start DID: +1234567000
End DID:   +1234567999
Total DIDs: 1000 numbers

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DID Prefix

Configure number formatting and routing: 
Country Code: +1
Area Code: 234
Prefix: 567
Format: +1234567XXXX

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SIP Trunk Types

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Peer-to-Peer Connection

  • Authentication: Not required
  • Security: IP-based authentication
  • Configuration: Simpler setup
  • Use Case: Direct carrier connections

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Registered Connection

  • Authentication: Username/Password required
  • Security: Credential-based authentication
  • Configuration: More secure
  • Use Case: Third-party SIP providers

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Technical Requirements

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Network Configuration

1

Firewall Configuration

Open required ports for SIP signaling and RTP media:
  • SIP Signaling: 5060 (UDP) or 5061 (TLS)
  • RTP Media: 10000-20000 (UDP range)
2

NAT Considerations

Configure NAT traversal if your SIP Trunk is behind NAT:
  • Enable STUN/TURN servers if needed
  • Configure proper port forwarding
3

Quality of Service

Implement QoS policies for optimal call quality:
  • Prioritize SIP and RTP traffic
  • Ensure sufficient bandwidth allocation

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Codec Support

Vodex.ai supports the following audio codecs:
CodecBitrateQualityBandwidth Usage
G.711 (PCMU/PCMA)64 kbpsHigh~87 kbps
G.7298 kbpsGood~31 kbps
G.72264 kbpsHD Audio~87 kbps

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Integration Checklist

Before submitting your SIP Trunk integration request, ensure you have:
  • Connection Details
    • IP Address or FQDN
    • Port configuration
    • Protocol specification (UDP/TCP/TLS)
  • Authentication Information (if required)
    • Username and password
    • Authentication realm
  • CLI Configuration
    • Authorized caller ID numbers
    • CLI presentation preferences
  • DID Information (if applicable)
    • DID range specification
    • Number formatting preferences
    • Routing requirements
  • Network Preparation
    • Firewall rules configured
    • NAT traversal setup (if needed)
    • QoS policies implemented

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Common Configuration Examples

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Example 1: Basic Peer-to-Peer Setup

Connection Type: Peer-to-Peer
SIP Server: 203.0.113.10
Port: 5060
Protocol: UDP
Authentication: None
CLI: +1234567890

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Example 2: Registered SIP Trunk

Connection Type: Registered
SIP Server: sip.provider.com
Port: 5061
Protocol: TLS
Username: vodex_account
Password: SecurePassword123
CLI Range: +1234567000 to +1234567999
DID Prefix: +1234567

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Example 3: Enterprise Setup

Connection Type: Registered
SIP Server: enterprise.siptrunk.com
Port: 5060
Protocol: UDP
Username: enterprise_user
Password: EnterprisePass456
CLI Management: Vodex Managed
DID Range: +1555000000 to +1555000099
DID Prefix: +1555000
Codec Preference: G.711, G.729

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Free Tier Alternative: Twilio Integration

Free tier users can integrate Twilio SIP Trunks for telephony functionality.
For free tier users, consider using Twilio SIP Trunks:
  1. Create Twilio Account: Sign up at twilio.com
  2. Configure SIP Trunk: Set up SIP trunk in Twilio console
  3. Get Credentials: Obtain SIP domain and authentication details
  4. Integrate with Vodex: Use Twilio SIP credentials in Vodex configuration
Twilio SIP Configuration Example: 
SIP Domain: yourapp.sip.twilio.com
Username: Your Twilio Account SID
Password: Your Twilio Auth Token

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Support and Next Steps

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Getting Help

If you need assistance with SIP Trunk integration:

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Integration Process

  1. Gather Requirements: Complete the checklist above
  2. Submit Request: Contact support with your SIP Trunk details
  3. Testing Phase: We’ll configure and test the connection
  4. Go Live: Activate your SIP Trunk integration
Pro Tip: Have your network administrator available during the integration process to assist with any firewall or network configuration changes that may be needed.
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