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Universal Guide: This guide covers SIP Trunk configuration for various providers including Vonage, Bandwidth, Flowroute, and other SIP-compatible services to integrate with Vodex AI.
Configure SIP Trunks with any SIP provider to route incoming calls to your Vodex AI agents. While each provider has a slightly different interface, the core configuration principles remain the same.

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🎯 Universal SIP Configuration

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Core Vodex Settings

These settings apply to ALL SIP providers:

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Universal SIP URI Format

Critical: Replace [identifier] with your unique Vodex SIP identifier from your Dialer Config setup. The IP address 34.27.110.155 must be used exactly as shown.

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📞 Provider-Specific Guides

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Vonage (formerly Nexmo)

Configuration Steps1. Access Vonage Dashboard:2. Create SIP Endpoint:
3. Routing Configuration:
  • Destination: 34.27.110.155:5080
  • Protocol: TCP
  • Priority: 1 (highest)
  • Weight: 100
4. Phone Number Linking:
  • Go to Numbers → Your Numbers
  • Select the phone number to configure
  • Set Voice webhook to route to your SIP endpoint
  • Configure answer URL to point to Vodex SIP
Example Webhook URL:
Optional ConfigurationCall Recording:
  • Enable if required for compliance
  • Configure storage settings
  • Set recording format (MP3/WAV)
Fallback Routing:
  • Configure backup endpoints if needed
  • Set timeout values for connection attempts
  • Define retry logic for failed connections
Security Settings:
  • IP whitelisting (add 34.27.110.155)
  • Rate limiting configuration
  • Access control policies

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Bandwidth

Setup Process1. Access Bandwidth Dashboard:2. Create SIP Domain/Trunk:
3. Termination Settings:
4. Routing Rules:
  • Create routing rule for inbound calls
  • Set destination to Vodex SIP gateway
  • Configure priority and weight settings
5. Phone Number Assignment:
  • Assign phone numbers to the SIP domain
  • Configure voice routing to use SIP termination
  • Test call routing to Vodex
Additional FeaturesCall Detail Records (CDR):
  • Configure CDR collection and storage
  • Set up automated CDR delivery
  • Define CDR format and fields
Quality Monitoring:
  • Enable voice quality monitoring
  • Configure alerting for call quality issues
  • Set up performance dashboards
Failover Configuration:
  • Define backup routing rules
  • Configure automatic failover triggers
  • Set up monitoring and alerting

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Flowroute

Configuration Steps1. Flowroute Portal Access:2. Add Termination Target:
3. Route Configuration:
  • Go to Preferences → Routes
  • Create new route for Vodex integration
  • Set route priority and selection criteria
4. DID Assignment:
  • Navigate to Numbers → DIDs
  • Select phone numbers to configure
  • Assign route to direct calls to Vodex
  • Enable and test configuration
Advanced ConfigurationLeast Cost Routing (LCR):
  • Configure multiple termination targets
  • Set cost-based routing priorities
  • Define failover sequences
Call Analytics:
  • Enable detailed call reporting
  • Configure real-time monitoring
  • Set up automated alerts
Security Features:
  • IP access control lists
  • Rate limiting and fraud protection
  • Call pattern monitoring

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VoIP.ms

Setup Process1. VoIP.ms Portal:2. DID Configuration:
3. Advanced Routing:
  • Go to Account → Sub Accounts (if using)
  • Configure SIP authentication settings
  • Set up call routing preferences
4. Testing:
  • Use VoIP.ms testing tools
  • Verify call routing to Vodex
  • Check audio quality and connection stability

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🛠️ Generic Configuration Template

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Universal Setup Steps

1

Gather Requirements

Pre-Configuration Checklist
  • SIP provider account with admin access
  • Phone numbers purchased and assigned
  • Vodex Dialer Config completed
  • Vodex SIP identifier obtained
2

Access Provider Dashboard

Platform Access
  1. Login to your SIP provider’s control panel
  2. Navigate to SIP/Voice/Trunk configuration section
  3. Locate termination or routing settings
  4. Prepare to create new configuration
3

Configure SIP Endpoint

Core Settings
4

Set Routing Rules

Call Direction
  1. Create routing rule for inbound calls
  2. Set Vodex SIP as the termination target
  3. Configure priority and weight (usually Priority: 1, Weight: 100)
  4. Enable the routing rule
5

Link Phone Numbers

Number Assignment
  1. Select phone numbers to configure
  2. Assign SIP routing rule to numbers
  3. Set call handling to use SIP termination
  4. Save and activate configuration
6

Test Configuration

Validation
  1. Make test calls to configured numbers
  2. Verify calls reach Vodex AI agents
  3. Check call quality and response time
  4. Monitor for any connection issues

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🔧 Common Configuration Parameters

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Standard SIP Settings

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Priority and Weight Settings

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Timeout and Retry Settings

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🔍 Troubleshooting Guide

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Common Issues Across Providers

Symptoms:
  • Calls fail to connect
  • Busy signal or fast busy
  • “Number not in service” messages
Diagnosis:
  1. Verify IP address is exactly 34.27.110.155
  2. Check port is set to 5080
  3. Confirm transport is TCP
  4. Validate SIP identifier in URI
Solutions:
  • Double-check all configuration parameters
  • Test with provider’s diagnostic tools
  • Verify Vodex Dialer Config is properly set up
  • Contact provider support for routing verification
Symptoms:
  • Caller can hear AI but AI can’t hear caller
  • AI can speak but caller hears silence
  • Intermittent audio quality issues
Diagnosis:
  1. Check NAT and firewall settings
  2. Verify RTP port ranges
  3. Test with different transport protocols
  4. Review media codec configuration
Solutions:
  • Ensure TCP transport is used
  • Configure proper RTP port ranges
  • Check provider’s NAT handling
  • Test from different network locations
Symptoms:
  • Long delays before AI answers
  • Timeout before connection
  • Slow call establishment
Diagnosis:
  1. Check network latency to Vodex servers
  2. Review provider’s routing efficiency
  3. Verify no unnecessary authentication delays
  4. Test during different times of day
Solutions:
  • Optimize routing configuration
  • Remove unnecessary authentication steps
  • Consider provider network performance
  • Contact Vodex support for server status

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Provider-Specific Troubleshooting

Testing Tools by ProviderVonage:
Bandwidth:
Flowroute:
What to CheckCall Logs:
  • Call setup times and success rates
  • SIP response codes and errors
  • Audio quality metrics
Network Metrics:
  • Latency to Vodex servers
  • Packet loss and jitter
  • Connection stability
Configuration Audit:
  • Recent changes to settings
  • Comparison with working configurations
  • Validation of all parameters

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📋 Configuration Checklist

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Pre-Configuration

  • SIP provider account with appropriate permissions
  • Phone numbers purchased and available
  • Vodex Dialer Config completed and tested
  • SIP identifier obtained from Vodex

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Provider Configuration

  • SIP endpoint/trunk created with descriptive name
  • Termination host set to 34.27.110.155
  • Port configured as 5080
  • Transport protocol set to TCP
  • Authentication disabled or set to IP-based
  • SIP URI properly formatted with Vodex identifier

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Routing Setup

  • Routing rules created for inbound calls
  • Priority and weight values configured
  • Phone numbers assigned to SIP routing
  • Configuration saved and activated

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Testing and Validation

  • Test calls completed successfully
  • AI agents respond appropriately
  • Call quality is acceptable
  • No connection errors or timeouts
  • End-to-end integration verified

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💡 Best Practices

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Configuration Management

  • Documentation: Keep detailed records of all provider configurations
  • Naming Conventions: Use consistent, descriptive names across providers
  • Version Control: Track changes and maintain configuration backups
  • Testing: Always test thoroughly before going live

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Security Considerations

  • IP Whitelisting: Add Vodex IP (34.27.110.155) to allowed lists
  • Access Control: Limit configuration access to authorized personnel
  • Monitoring: Set up alerts for unusual call patterns or failures
  • Regular Audits: Review configurations periodically for security and efficiency

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Performance Optimization

  • Load Distribution: Use multiple providers for redundancy if needed
  • Quality Monitoring: Track call quality metrics and optimize accordingly
  • Cost Management: Monitor usage and optimize routing for cost efficiency
  • Capacity Planning: Ensure provider capacity meets your call volume needs

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🚀 Next Steps

After configuring your SIP provider:
  1. Test Thoroughly - Verify all call flows work correctly
  2. Monitor Performance - Track call quality and connection reliability
  3. Optimize Settings - Fine-tune based on initial performance data
  4. Scale Operations - Add more numbers or providers as needed
  5. Document Everything - Maintain detailed configuration records
Generic SIP Integration Complete! Your SIP provider is now configured to route calls to Vodex AI. Incoming calls to your configured numbers will be automatically handled by your AI agents.
Need provider-specific help? Contact your SIP provider’s support team for platform-specific configuration assistance, or reach out to Vodex support for integration guidance and troubleshooting.