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What is Business Verification?

Business Verification is like getting a “phone license” for your company. Just like you need a driver’s license to drive a car, your business needs to be verified to use Twilio’s phone services. Simple explanation: It’s Twilio’s way of checking that your business is real and legitimate before letting you make calls or send messages.

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Why Do You Need It?

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🛡️ It’s Required by Law

Many countries have rules that say businesses must prove who they are before using phone services. This helps prevent scams and fraud.

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📞 Better Call Success

When your business is verified, people are more likely to answer your calls because they know you’re a real company.

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🚫 Avoid Getting Blocked

Unverified businesses often get their calls blocked or marked as spam. Verification helps prevent this.

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How Does It Work?

Think of it like applying for a credit card:
  1. You fill out forms with your business information
  2. Twilio checks that everything is correct and legitimate
  3. You get approved and can use their services
  4. You get a badge that shows you’re verified

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What Information Do You Need?

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Basic Business Info

  • Business Name: What your company is called
  • Business Address: Where your company is located
  • Phone Number: A working phone number for your business
  • Email Address: A business email address
  • Business Type: Are you a corporation, LLC, partnership, etc.?
  • Tax ID Number: Your government-issued business tax number
  • Registration Number: Your business registration number (if required)

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Contact Person

  • Authorized Representative: Someone who can make decisions for the company
  • Their Contact Info: Phone and email for this person

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Step-by-Step Process

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Step 1: Create Your Account

  1. Go to Twilio Console
  2. Sign up or log in to your account
  3. Navigate to the “Trust Hub” section

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Step 2: Start Your Profile

  1. Click “Create Primary Customer Profile”
  2. Choose “Business/Organization Profile” (not Individual)
  3. Fill in all the required information carefully

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Step 3: Submit for Review

  1. Double-check all your information
  2. Submit your profile for Twilio’s review
  3. Wait for approval (usually takes 24-48 hours)

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Step 4: Get Approved

  1. You’ll receive an email when approved
  2. If there are issues, you’ll get instructions on how to fix them
  3. Once approved, you can start using Twilio’s services

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Common Mistakes to Avoid

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❌ Wrong Information

  • Make sure all details match your official business documents
  • Don’t use personal information instead of business information

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❌ Incomplete Applications

  • Fill out every required field
  • Don’t leave anything blank

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❌ Using Personal Accounts

  • Use your business email, not personal email
  • Use business phone numbers, not personal ones

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What Happens After Verification?

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✅ You Can Make Calls

  • Your business can now use Twilio’s phone services
  • You can make outbound calls to customers
  • You can receive calls from customers

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✅ Better Deliverability

  • Your calls are less likely to be blocked
  • Your messages are less likely to be marked as spam
  • Higher success rates for your campaigns

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✅ Professional Appearance

  • Your business appears more trustworthy
  • Customers are more likely to answer your calls
  • You can display your business name on caller ID

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Troubleshooting

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My Application Was Rejected

Common reasons:
  • Information doesn’t match official documents
  • Missing required information
  • Using personal instead of business information
What to do:
  • Check the rejection email for specific reasons
  • Update your information to match official documents
  • Resubmit your application

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It’s Taking Too Long

Normal timeline: 24-48 hours If longer than 5 days:
  • Check your email for any requests for more information
  • Contact Twilio support
  • Make sure you haven’t missed any required steps

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I Need to Update My Information

  • Go to your Trust Hub profile
  • Edit the information that needs updating
  • Resubmit for review if required

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Tips for Success

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📋 Before You Start

  • Gather all your business documents
  • Make sure your business is properly registered
  • Have all required information ready

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✍️ While Filling Out Forms

  • Double-check every detail
  • Use official business information only
  • Be consistent with spelling and formatting

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⏰ After Submission

  • Be patient - it takes time to review
  • Check your email regularly
  • Respond quickly to any requests for more information

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Need Help?

If you run into any problems:
  1. Check the FAQ - Many common questions are answered there
  2. Contact Support - Twilio has helpful support staff
  3. Read the Documentation - Twilio provides detailed guides
Remember: Business verification might seem complicated, but it’s just Twilio’s way of making sure everyone using their services is legitimate. Once you’re verified, you’ll have access to powerful tools to help your business communicate with customers!