Skip to main content What is Business Verification? Business Verification is like getting a “phone license” for your company. Just like you need a driver’s license to drive a car, your business needs to be verified to use Twilio’s phone services.
Simple explanation: It’s Twilio’s way of checking that your business is real and legitimate before letting you make calls or send messages.Why Do You Need It? 🛡️ It’s Required by Law Many countries have rules that say businesses must prove who they are before using phone services. This helps prevent scams and fraud.
📞 Better Call Success When your business is verified, people are more likely to answer your calls because they know you’re a real company.
🚫 Avoid Getting Blocked Unverified businesses often get their calls blocked or marked as spam. Verification helps prevent this.
How Does It Work? Think of it like applying for a credit card:
You fill out forms with your business informationTwilio checks that everything is correct and legitimateYou get approved and can use their servicesYou get a badge that shows you’re verified
Basic Business Info
Business Name: What your company is calledBusiness Address: Where your company is locatedPhone Number: A working phone number for your businessEmail Address: A business email address
Business Type: Are you a corporation, LLC, partnership, etc.?Tax ID Number: Your government-issued business tax numberRegistration Number: Your business registration number (if required)
Authorized Representative: Someone who can make decisions for the companyTheir Contact Info: Phone and email for this person
Step-by-Step Process Step 1: Create Your Account
Go to Twilio Console
Sign up or log in to your account
Navigate to the “Trust Hub” section
Step 2: Start Your Profile
Click “Create Primary Customer Profile”
Choose “Business/Organization Profile” (not Individual)
Fill in all the required information carefully
Step 3: Submit for Review
Double-check all your information
Submit your profile for Twilio’s review
Wait for approval (usually takes 24-48 hours)
Step 4: Get Approved
You’ll receive an email when approved
If there are issues, you’ll get instructions on how to fix them
Once approved, you can start using Twilio’s services
Common Mistakes to Avoid
Make sure all details match your official business documents
Don’t use personal information instead of business information
❌ Incomplete Applications
Fill out every required field
Don’t leave anything blank
❌ Using Personal Accounts
Use your business email, not personal email
Use business phone numbers, not personal ones
What Happens After Verification? ✅ You Can Make Calls
Your business can now use Twilio’s phone services
You can make outbound calls to customers
You can receive calls from customers
✅ Better Deliverability
Your calls are less likely to be blocked
Your messages are less likely to be marked as spam
Higher success rates for your campaigns
✅ Professional Appearance
Your business appears more trustworthy
Customers are more likely to answer your calls
You can display your business name on caller ID
Troubleshooting My Application Was Rejected Common reasons:
Information doesn’t match official documents
Missing required information
Using personal instead of business information
What to do:
Check the rejection email for specific reasons
Update your information to match official documents
Resubmit your application
It’s Taking Too Long Normal timeline: 24-48 hours
If longer than 5 days:
Check your email for any requests for more information
Contact Twilio support
Make sure you haven’t missed any required steps
Go to your Trust Hub profile
Edit the information that needs updating
Resubmit for review if required
Tips for Success 📋 Before You Start
Gather all your business documents
Make sure your business is properly registered
Have all required information ready
Double-check every detail
Use official business information only
Be consistent with spelling and formatting
⏰ After Submission
Be patient - it takes time to review
Check your email regularly
Respond quickly to any requests for more information
Need Help? If you run into any problems:
Check the FAQ - Many common questions are answered thereContact Support - Twilio has helpful support staffRead the Documentation - Twilio provides detailed guides
Remember: Business verification might seem complicated, but it’s just Twilio’s way of making sure everyone using their services is legitimate. Once you’re verified, you’ll have access to powerful tools to help your business communicate with customers! 